Hub Support

Overview

This service is for reporting an issue with the Hub.

What to Expect

Select the Submit Ticket button located on this page to initiate your request. 

Once the request has been submitted, you will receive a confirmation email with your ticket number, including a link to view the status of your request.

Next Steps

Keep track of updates to your ticket and engage with IT technician(s) through the confirmation email notification or the Ticket Requests section.

 
Submit Ticket

Related Articles (12)

How to Access Your Primary Advisor Information in Florida Tech Hub
Your primary advisor is the main person who guides you through your academic program. You can find out who your advisor is in the Florida Tech Hub, email them, and book an appointment with them.
How to Approve and Edit Testing Appointments (Instructors)
Students can ask to take a test at the Student Success and Support Center (Testing Center), for example to use an OAR accommodation or to make up a missed test. As the instructor of record, you approve or decline each request, and you can change a test after it's approved.
How to Create an Academic Alert for a Student (Instructors)
If a student in one of your classes is struggling, you can send an **Academic Alert** from The Hub. The alert goes to the student, their advisor, and the Student Success and Support Center, so the student gets support early.
How to make a testing appointment
You can ask to take a test at the Student Success and Support Center (Testing Center) through The Hub, for example to use your testing accommodations or to make up a test you missed.

Testing appointments are requests. Your instructor reviews each one, and you'll get a confirmation email once it's approved.
How to Respond to Progress Report Requests
Advisors, coaches, and Student Success and Support Center staff can ask how a student is doing in your class by sending a progress report request. You answer it in The Hub in a minute or two.
How to Reveal Registration PINs (Advisors)
Students need a registration PIN to register for classes in PAWS. PINs load into The Hub from PAWS but stay hidden from the student until an advisor reveals them, usually after an advising meeting.
How to use Canvas Report
The Canvas Report shows how a student is doing in one course, using data from Canvas: their current score compared with the class, their submissions, how engaged they are, and a breakdown of every assignment.
How to use Residents Care
Residents Care brings together everything Residence Life needs to support students living on campus: non-academic accommodations (housing, dining, service and emotional support animals, safety escort), plus under-18, mobility impairment, and fire drill notices. Residence hall and room information comes from StarRez automatically.
How to use Tracking Groups Manager
A tracking group is a cohort of students that a department follows closely, for example a sports team, a scholarship cohort, or students on academic probation. The Tracking Groups Manager shows how the group is doing in one place: grades, Canvas activity, study hours, progress reports, absence requests, and class schedules.
How to View Your Registration PINs (Students)
You need a registration PIN to register for classes in Banner. Your advisor gives you your PIN, usually after your advising meeting. Once they release it, you can see it in The Hub at any time.
Quick Guide to use The Hub for instructors
The Hub brings your teaching information into one place: your class rosters, your students' accommodations, Testing Center requests, verified absences, and academic alerts.
Sending Group Emails to Advisees Using the Advisor Dashboard
The Advisor Dashboard lets you email a group of your advisees at once: for example, everyone who hasn't registered yet, new students only, students with low Canvas scores, or students whose registration PIN is still hidden.