Who can use it: Residents Care staff. Accessibility Resources staff can also manage the housing, dining, animal, and escort option lists and send accommodation notices. A student's advisors can see which non-academic accommodations are active on the student's profile, but not files or history.
Open Residents Care
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Sign in to The Hub.
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Go to Students → Residents Care in the side menu.
- Check the Term at the top. It starts on the current term.
The page has two tabs: Residents and Settings.
The Categories
The chips at the top of the Residents tab show each category with a count. Click one to see only those students, or All to see everyone.
| Category |
What it is |
How students are added |
| Housing |
Housing accommodations |
From the accommodations form (Accessibility Resources) |
| Animals |
Service or emotional support animal |
From the accommodations form |
| Dining |
Dining accommodations |
From the accommodations form |
| Escort |
Safety Escort Program |
From the accommodations form |
| Under 18 |
Students under 18 |
By hand or by CSV |
| Mobility |
Mobility impairment notice |
By hand, by CSV, or from the Engage mobility form |
| Fire Drill |
Students who need help during fire drills |
By hand, by CSV, or automatically from certain accommodation options |
| Other |
Other accommodations |
By hand or by CSV |
Find Students
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Search by name, ID, residence hall, or accommodation.
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Sort by residence hall (then room), name, or student ID.
- Click Filters to:
- Choose a Residence hall.
- Turn on Include not enrolled in [term]. Students not enrolled in the term are hidden by default.
Each student card shows:
- Name, ID, and an Age chip for students under 18
- Their dorm and room from StarRez, or No dorm. (reserved) means the room is reserved but the student hasn't moved in.
- Their active categories
- When a category is selected: the student's options for it, the Accommodation note, the Residents Care note, and for mobility, the student's Engage submission
- Counts of notes, files, and animals
Click Details to expand the card and see files and notes.
Work With a Student
On each card:
When a category is selected, you can also click the Residents Care note on the card to edit it directly.
On the student's profile
The profile's Resident Care tab shows the full picture:
- Non-Academic Accommodations: each category with its options and notes. Staff can turn a category on or off, edit the accommodations, and add a Residents Care note.
- Notice (Accessibility Resources): emails the category's notice personnel about the student's accommodations.
- Animals: add an animal, edit its info, add a photo, and print a Door sign.
- Files, Housing history (from StarRez, synced hourly), Contact history, and Activation history.
- Sync dorm info: loads the student's latest housing from StarRez right away.
Add Students
Click Add at the top of the list.
Add a student
- Choose Add a student.
- Enter the Student ID, or click Search the directory.
- Choose the Category: Under 18, Mobility impairment, Fire drill notice, or Other.
- Optionally, attach Supporting PDFs and add a Note.
- Click Add student.
Import a CSV
- Choose Import a CSV.
- Click Sample to download a template, and fill in the student IDs.
- Choose the CSV file.
- Under Add everyone to, choose the category.
- Click Import.
Housing, dining, animal, and escort accommodations come from the accommodations form and can't be added here.
Email and Reports
Tip: For a fire drill list for one building, click Fire Drill, choose the Residence hall in Filters, then click Report.
Settings Tab
| Section |
What it's for |
| StarRez Housing |
Residence halls, rooms, and housing history load from StarRez every hour. Click Sync now to update right away. |
| Mobility Impairment Form |
The Engage form students use to report a mobility impairment. Enter the Engage form ID and turn on Automatically load approved submissions to add approved students to Mobility. |
| Accommodation Options |
The options staff can check for each category. Click Add option. Options marked with the fire icon add the student to the fire drill notice. Housing, dining, animal, and escort options are managed by Accessibility Resources. |
| Notice Personnel |
Who is emailed when an accommodations notice is sent for each category. |
Quick Answers
A student's dorm is wrong or missing. Housing comes from StarRez and updates hourly. Open the student's profile and click Sync dorm info, or click Sync now in Settings.
I can't find a student I know is in a category. They may not be enrolled in the selected term. Turn on Include not enrolled in Filters, or check the Term.
I can't add a student to Housing or Dining. Those come from the accommodations form managed by Accessibility Resources.
How do I remove a student from a category? Open the ⋯ menu on their card and choose Deactivate [category].