General TRACKS Account Troubleshooting


What is TRACKS?

TRACKS is the Florida Institute of Technology's account system that provides a single username and password to access all University services granted to a user. Your TRACKS account is your identity on the network. You are required to update your password once every 180 days.

For detailed instructions on how to reset your password, please follow this Knowledge Base article.

What to Expect

Select the Submit Ticket button located on this page to initiate your request.

Once the request has been submitted, you will receive a confirmation email with your ticket number, including a link to view the status of your request.

Please allow 24 hours for our team to process your request. 

Next Steps

Keep track of updates to your ticket and engage with IT technician(s) through the confirmation email notification or the Ticket Requests section.


Submit Ticket

Related Articles (3)

What to do if you're having trouble with your Tracks account
Article explaining employee Tracks accounts and how they are used
Article explaining student Tracks accounts and how they are used


Service ID: 2663
Mon 1/23/23 1:45 PM
Thu 6/13/24 9:47 AM