General Network Connectivity Troubleshooting


Use this service to request assistance with wired or wireless network connectivity issues.

If you cannot perform a function on the network, such as access e-mail, try these steps:

  1. Check with someone else in your area and see if the problem is not isolated.

  2. Check your cables to ensure they are securely connected.

  3. Restart the device having issues.

What to Expect

Select the Submit Request button located on this page to initiate your request. 

To expedite your service, let us know in the description when you will be available for an on-site visit (if required).  For problems that require on-site visits, please note that appointments are required.

Once the request has been submitted, you will receive a confirmation email with your ticket number, including a link to view the status of your request.

Next Steps

Keep track of updates to your ticket and engage with IT technician(s) through the confirmation email notification or the Ticket Requests section.


Submit Request


Service ID: 1284
Wed 10/26/22 11:25 AM
Wed 12/20/23 6:22 AM