CSGold Support

Overview

This service is for general questions on CSGold such as  permission requests, reports, data loading, and support.

What to Expect

Select the Request permission changes button located on this page to initiate your request for adding and removing users from the system.

Select the Request reports button located on this page to generate reports to email.

Select the Request for data load button located on this page to change data sets that are loaded into housing and CSGold.

Select the Request for Support button for all other general support.

Select the Request Meal Plan Change button for all other general support.

Once the request has been submitted, you will receive a confirmation email with your ticket number, including a link to view the status of your request.

Next Steps

Keep track of updates to your ticket and engage with IT technician(s) through the confirmation email notification or the Ticket Requests section.

 

 
Request Meal Plan Change Request for data load Request for Support Request permission change Request reports

Related Articles (2)

How to Add Funds to Your PantherOne Mobile ID
A step-by-step guide for users to add funds to their PantherOne Mobile ID. This article outlines the navigation paths and transaction steps across three platforms: the mobile GET app, the GET Web Portal, and the One Florida Tech app. It includes instructions for adding a new credit card and notes the $10.00 minimum deposit requirement.
How to Purchase an Employee Meal Plan
A step-by-step guide explaining how faculty and staff can purchase employee meal plans using the GET app, the GET Web Portal, or the One Florida Tech app. This article highlights a critical system prerequisite: users must add and save a credit card to their account before accessing the meal plan purchase screen. It also includes privacy instructions for deleting saved payment data and notes the expected two-minute processing time for balances to update.

Service Offerings (5)

Meal Plan change
Creation changes and updates to meal plans. Requests are to be submitted by Dining and Conference Service managers only.
Request for data load
Request for Support
General Support for CSGold
Request permission changes
Permission and user lockout services of the CSGold system.
Request reports