Overview
Getting Started
Using PantherOne Mobile ID
Managing PantherOne Mobile ID
Troubleshooting PantherOne Mobile ID
Overview
Q: What is PantherOne Mobile ID for Android?
A: PantherOne Mobile ID works in place of your physical Panther Card and is available on your Android phone.
Q: Do I have to use PantherOne Mobile ID?
A: No, participation in PantherOne Mobile ID is voluntary at this time. Panther Card users who do not elect to use PantherOne Mobile ID may continue using their card as normal.
Q: How many devices can I use for PantherOne Mobile ID?
A: You can use PantherOne Mobile ID on only one eligible Android device.
Q: Can I switch back to my physical Panther Card after opting-in to PantherOne Mobile ID?
A: To reactivate your physical Panther Card, contact the Access Control Office to request that your PantherOne Mobile ID be disabled and your Panther Card be re-enabled.
Q: Where can I review the Terms & Conditions?
A: Review the PantherOne Card Terms & Conditions
Review the GET Mobile Terms of Use and Privacy Policy
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Getting Started
Q: What do I need before I start using PantherOne Mobile ID?
A: You will need an Android device with the following:
- An Android mobile phone that runs Lollipop (5.1 or higher), with NFC enabled.
- Android watches are not supported at this time.
- The latest version of the Google Wallet app from the Google Play Store. Google Wallet will need to be enabled and set up.
Note: You cannot use PantherOne Mobile ID on both an Android and an Apple device.
You will also need to have an approved Panther Card photo. If you have not done so yet, yet, upload a photo. If you do not already have an approved Panther Card photo or upload a new photo, you will not be able to use PantherOne Mobile ID.
Q: How do I verify and/or update my Android device software version?
1. From your device tap: Settings > About Phone > Software Information
a. To update, from your device tap: Settings > General > Software Update > Download > Install > Passcode may be required. Your device will display the estimated download time.
Q: How do I set up PantherOne Mobile ID on my Android phone?
A: To get started, ensure you have an Android mobile phone that runs Lollipop (5.1 or higher) with NFC enabled.
You will also need to have an approved Panther Card photo. If you have not done so yet, upload a photo. If you do not already have an approved Panther Card photo or upload a new photo, you will not be able to use PantherOne Mobile ID.
1. Download the GET Mobile app from the Google Play Store 
2. Open GET Mobile on your Android phone
3. Choose Florida Tech from the dropdown list
3. Log in to the app using your TRACKS username and password, and then complete the DUO authentication
4. Select the Add to Google Wallet button and follow the prompts
5. Agree to the Terms and Conditions
6. Open your Google Wallet and select Passes
7. Your Card will now be provisioned in your Google Wallet
Note: Do not delete the GET Mobile app. If you delete the GET Mobile app, the PantherOne Mobile ID option and usage functions will be removed as well.
Q: How do I set up DUO Two-Factor Authentication?
A: Visit the How do I set up DUO Two-Factor Authentication article for more information and step-by-step instructions.
Q: How do I reset my TRACKS password or recover my forgotten TRACKS User ID?
A: For detailed instructions on how to change your TRACKS password, please review this Knowledge Base article.
For detailed instructions on how to recover a forgotten TRACKS User ID, please review this Knowledge Base article.
For detailed instructions on how to add a recovery email and/or mobile number, please review this Knowledge Base article.
To view or access your TRACKS account, log in now.
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Using PantherOne Mobile ID
Q: How do I use PantherOne Mobile ID around campus?
A: To use PantherOne Mobile ID at a reader, the phone does not need to be unlocked, but the screen should be awake. Ensure NFC is turned on by going to your phone’s Settings.
Hold the Android phone parallel to the reader, within at least 1 inch. Android phones can vary in the placement of the NFC antenna, so moving the phone up or down against the reader may be necessary.
Some phones require the user to log in to the GET Mobile app once daily to utilize PantherOne Mobile ID.
The device will bring the PantherOne Mobile ID credential up automatically from your Google Wallet.
For door access, the card reader will beep and the light at the top will turn green once the door has been successfully unlocked.
Q: Does my Android phone need to be awake to use PantherOne Mobile ID?
A: You do not need to unlock your phone, but the screen will need to be lit up and awake to use PantherOne Mobile ID, unless you have enabled Require Device Unlock.
Q: How do I access PantherOne Mobile ID on my Android phone?
A: To access PantherOne Mobile ID after you add it to Google Wallet:
1. Open the Google Wallet app
2. At the bottom, tap Passes
3. Tap your PantherOne Mobile ID Card
You can also find your PantherOne Mobile ID Card in your device settings. Tap Settings > Android Settings > Google > Settings for Google apps > Google Wallet
Lastly, you can manage PantherOne Mobile ID from an internet browser.
Q: Can I view my meal plan, FlexCredit, or Panther Cash balances on PantherOne Mobile ID?
A: Yes, you can view your balances within Google Wallet or within the GET Mobile app.
To view Meal Plans, FlexCredit, or Panther Cash balances within Google Wallet:
1. Bring up your PantherOne Mobile ID card within the Wallet, or open the Wallet app
2. Tap on the PantherOne Mobile ID card
3. Available balances will be displayed on the front of the PantherOne Mobile ID card
To view Meal Plans, FlexCredit, or Panther Cash balances within the GET Mobile app:
1. Open the GET Mobile app
2. Log in
3. Navigate to the Accounts section to view your balances and recent transactions
Q: Can I add funds to my PantherOne Mobile ID?
A: Yes, follow this step-by-step guide to add funds to your PantherOne Mobile ID.
Q: Can I view my 90x number (Student or Employee ID number) on PantherOne Mobile ID?
A: Yes, you can view your 90x number (your Student or Employee ID number) within the Google Wallet app.
To view your 90x number (your Student or Employee ID number) for verification purposes:
1. Open the Google Wallet app
2. Tap on the PantherOne Mobile ID card
3. Tap the Information icon
4. Your 90x number (your Student or Employee ID number) will display under your name
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Managing PantherOne Mobile ID
Q: If I get a new Android phone, how do I transfer my PantherOne Mobile ID?
A: Follow these steps:
1. Open the GET Mobile app on the phone and sign in
2. Tap Settings
3. Tap Unlink Mobile Wallet ID
4. Tap Unlink button when prompted
5. Once the card is removed (this may take a moment), close/reopen the GET app and you will be able to add your PantherOne Mobile ID card to your new device following the setup instructions in the Getting Started section above
Q: How can I remove PantherOne Mobile ID from my Google Wallet?
A: Follow these steps:
1. Open the GET Mobile app on the phone and sign in
2. Tap Settings
3. Tap Unlink Mobile Wallet ID
4. Tap Unlink button when prompted
Q: What happens if I lose my Android phone? What happens if I find it later?
A: You can contact the Access Control Office and request that PantherOne Mobile ID be deactivated.
You can reactivate PantherOne Mobile ID by contacting the Access Control Office.
Q: Do I need to reactivate my devices each term?
A: No. As long as your enrollment status meets our eligibility requirements, devices you have enrolled will remain current. For security purposes, we may deactivate devices that have not been used for an extended period. You can re-enroll those devices whenever you wish.
Q: What if I am away from campus for the semester and I don’t want my PantherOne Mobile ID on my device? Can I delete and re-add it later?
A: Yes, you can remove your credential and re-add it when you return.*
To remove your PantherOne Mobile ID, follow these steps:
1. Open the GET Mobile app on the phone and sign in
2. Tap Settings
3. Tap Unlink Mobile Wallet ID
4. Tap Unlink button when prompted
*To add credentials back onto your device, you must meet eligibility requirements and not have exceeded the device limit for your PantherOne Mobile ID.
Q: Can I use PantherOne Mobile ID if my Android phone has a dead battery?
A: No, you will need to ensure that your phone is charged, and the screen is lit up and awake to utilize PantherOne Mobile ID.
Q: Can I use PantherOne Mobile ID without a cellular signal?
A: PantherOne Mobile ID can be used even if your Android phone does not have network connectivity, as it is stored on your device.
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Troubleshooting PantherOne Mobile ID
Q: The GET Mobile app indicates “Mobile ID Installed (not ready).” What do I need to do?
A: Check the GET Mobile app permissions. To see permissions, press and hold the GET Mobile app, select App Info from the pop-up screen and select Permissions. All permissions should be set to enabled.
Q: I have added PantherOne Mobile ID to my Android phone, but it is not working. What should I do?
A: Please try the following:
1. Open the GET Mobile app
2. Log in if not already logged in
3. Try to present PantherOne Mobile ID to the reader again
1. Open the GET Mobile app
2. Verify the status of PantherOne Mobile ID reads “ID added to Google Wallet”
3. Follow the steps above in the “How do I get PantherOne Mobile ID on my Android phone?” section to properly provision PantherOne Mobile ID.
Q: I am not able to add PantherOne Mobile ID to Google Wallet. Who can help me?
A: If you experience issues using PantherOne Mobile ID, call the Help Desk at (321) 674-7284 or enter a ticket.
Q: What if my question isn’t addressed here?
A: For further tips from Google, please visit Save your Student ID to Google Wallet. You may also call the Help Desk at (321) 674-7284 or enter a ticket.
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