Student Email Troubleshooting


Every member of the student body is assigned an email address that matches your Tracks username and ends in  If you are having trouble sending or receiving to or from your Florida Tech email, request help here.

For detailed instructions on how to reset your password, please follow this Knowledge Base article.

What to Expect

Select the Submit Ticket button located on this page to initiate your request.  

Once the request has been submitted, an IT technician will be assigned to it.  They will reach out to you for troubleshooting.

You will receive a confirmation email with your ticket number, including a link to view the status of your request.

Next Steps

Keep track of updates to your ticket and engage with IT technician(s) through the confirmation email notification or the Ticket Requests section.


Submit Ticket

Related Articles (4)

Instructions for adding your FIT email address on an Android device
Instructions for adding your FIT email address on an iOS device
Access student email with Gmail, IMAP, or mobile


Service ID: 2550
Tue 1/10/23 1:04 PM
Thu 6/13/24 9:49 AM