Overview
This guide provides step-by-step instructions on how to recover a forgotten TRACKS password.
If you have forgotten your TRACKS User ID, follow the steps in the Recovering TRACKS ID article.
Instructions
1. Navigate to the Reset TRACKS Password page
2. Enter your ID (90x), First Name, and Last Name
Click the I'm not a robot checkbox
Click Submit
3. Check for a DUO Push to your registered device
4. Enter the 3-digit code on your device, then tap the Verify button
4. Once past the DUO authentication, click in the New Password field and enter a new password that follows the mandatory guidelines listed at right
Note: Please use a password that has not been used previously.
5. Click in the Re-type Password field and re-enter the new password
6. Click the Submit button to complete the password reset process
