Submit a Ticket

Overview

The Help Desk is the first point of contact for all technology-related questions, issues, and requests.

If you cannot find the specific service you are looking for throughout the Service Catalog, you can request assistance by submitting a ticket. 

How to Submit a Ticket

Select either the Report a Technical Issue or the Submit a New Request button located on this page and complete the requested information.

"Report a Technical Issue" should be used for all timely technical issues that need a quick resolution.

"Submit a New Request" should be used for all requests except reporting a technical issue.

What to Expect After Ticket Submission

Once the ticket has been submitted, you will receive a confirmation email to your Florida Tech email address with your ticket number, the ticket details you provided, and a link to view the status. 

Next Steps

Keep track of updates to your ticket and engage with IT technician(s) through the confirmation email notification or the Ticket Requests section.

For Phone Assistance

During operating hours, call (321) 674-7284 and speak to a Help Desk representative.

Monday-Friday: 7:45am-8pm
Saturday: 9am-1pm
Sunday: Closed
Our operating days follow the Florida Tech Holiday Calendar

For In-Person Assistance

During operating hours, visit the Help Desk located in Shaw Hall, 1st floor.

For Virtual Assistance

How to Submit a Ticket:

  1. Click the Submit a Ticket button on the help.fit.edu homepage

How to Submit a Ticket via the Service Catalog:

  1. Click the Services link at the top of any page within the Service Catalog
  2. Choose either Employee Services, Student Services, or Faculty Services
  3. Browse the Service Catalog to find the appropriate service and submit a ticket

Tips:

  • For quicker results to find the appropriate Service, use the search function found on any page
  • To narrow down the search results, select the dropdown menu option for Service Catalog 


For expedited assistance:

  • During operating hours (posted at left), call (321) 674-7284 and speak to a Tech Support representative 
  • Visit the Tech Support Center located in Shaw Hall, 1st floor

For Self-Service Assistance

You may browse the Knowledge Base for self-service assistance and Learn About the TeamDynamix Client Portal.

 

 
Report a Technical Issue Submit a New Request

Service Offerings (2)

Report a Technical Issue
Use this service for all timely technical issues that need a quick resolution.
Submit a New Request
Use this service for all new requests except reporting a technical issue.