Overview
The Help Desk is the first point of contact for all technology-related questions, issues, and requests.
If you cannot find the specific service you are looking for throughout the Service Catalog, you can request assistance by submitting a quick ticket.
How to Submit a Ticket
Select either the Report a Technical Issue or the Submit a New Request button located on this page and complete the requested information.
"Report a Technical Issue" should be used for all timely technical issues that need a quick resolution.
"Submit a New Request" should be used for all requests except reporting a technical issue.
What to Expect After Ticket Submission
Once the ticket has been submitted, you will receive a confirmation email to your Florida Tech email address with your ticket number, the ticket details you provided, and a link to view the status.
Next Steps
Keep track of updates to your ticket and engage with IT technician(s) through the confirmation email notification or the Ticket Requests section.
For Phone Assistance
During operating hours, call (321) 674-7284 and speak to a Help Desk representative.
Monday-Friday: 7:45am-8pm
Saturday: 9am-1pm
Sunday: Closed
Our operating days follow the Florida Tech Holiday Calendar
For In-Person Assistance
During operating hours, visit the Help Desk located in Shaw Hall, 1st floor.
For Virtual Assistance
Ask Astra! IT's chatbot Astra can help answer common IT questions 24/7, and help you submit a ticket if it cannot solve your issue. Click on the bouncing chat bubble below to get started.
Astra cannot answer academic questions; please visit the Student Section on fit.edu for assistance.
For Self-Service Assistance
You may browse the Knowledge Base for self-service assistance and Learn About the TeamDynamix Client Portal.