Overview
Before you submit this request, be sure to check out our knowledge base article that covers how to enroll and configure DUO.
Issues this service covers are reactivating current devices, locked two-factor accounts, phone number or device changes.
What to Expect
Select the Submit Request button located on this page to initiate your request. Please provide as many details as possible when making this request so that we can better assist you.
Once the request has been submitted, you will receive a confirmation email with your ticket number, including a link to view the status of your request.
Next Steps
Keep track of updates to your ticket and engage with IT technician(s) through the confirmation email notification or the Ticket Requests section.