What do I do if I have a problem with my Tracks account?

Summary

What to do if you're having trouble with your Tracks account

Determine which scenario below best matches the issue you are experiencing:

I am a newly admitted Melbourne campus Student at Florida Tech and need access to pay fees or access registration information.
- Proceed to the Admitted Student Portal and select the Start button
I am a newly admitted Continuing Education, Extended Studies, or Online Learning Student and I have not received my account information nor have I activated my account.
- Proceed to the account claim page to activate your account. (Do not click "Activation Form.")
I know both my Tracks username and password.
- Reset my password
I have a Tracks account but my password has expired.
- Reset my password
I know my Tracks username but my password does not work.
- Reset my password
I do not remember my Tracks username or password.
- Recover my Tracks ID
None of these.
- Submit a General Tracks Account troubleshooting ticket for further assistance

Article ID: 92

Created

Tue 6/28/22 4:15 PM

Modified

Mon 5/13/24 10:26 AM

General TRACKS Account Troubleshooting

Select this service to request help with general TRACKS account issues

Are you a recently admitted student and having trouble activating your TRACKS account? Use this service to request assistance.

Reset TRACKS Password

Use this service to reset your TRACKS password and maintain your account