Fixing dropped Wi-Fi connections on a Mac

Fixing connection issues when Mac randomly drops its wireless connection.

  1. Open Keychain Access

    1. Open a Finder window. 

    2. Click on Applications under Favorites in the left sidebar. 

    3. Open or expand the Utilities folder. 

    4. Open Keychain Access

  2. Under Category, choose Certificates (NOT My Certificates). 

  3. Identify if there is only one entry: 

    1. If there is only one, skip to step 5. 

    2. If there is more than one entry: 

      • Delete all entries. 

      • Re-connect to the eduroam wireless network. 

      • Accept the new security certificate. 

      • Return to step 1 above. 

  4. Double-click
  5. Click the triangle next to Trust

  6. Use the drop-down menus to change the following attributes to Always Trust

    • Secure Sockets Layer (SSL) 

    • Extensible Authentication (EAP) 

    • X.509 Basic Policy 

  7. Close the dialog box and enter your Mac's password to confirm the changes 


Article ID: 1617
Sun 10/30/22 6:07 PM
Sun 10/30/22 6:07 PM