Voicemail Transcription

About Voicemail Transcription

With voicemail transcription, the user receives an email with the voicemail transcription in the body of the email and .WAV file as a voicemail attachment.

Users can also see the transcription in the Webex App. The voice message transcription is available for both individual and group or shared voicemail in this feature.

Note: The new voicemail-to-email feature will be coming from a the email address: msgs@broadcloudpbx.net 

Reasons why voicemail transcription is not available

The system does not produce a transcript if the overall quality or accuracy of the transcript is poor. It may happen if the audio quality was bad due to the following constraints.

A voicemail transcription may not be available for the following reasons:

  • Noisy background

  • Poor audibility

  • Unsupported language words present in the audio

Voicemail transcription is available only for voicemails left in these supported languages:
English, German, Spanish, French

  • Heavy accent

Limitations with voicemail transcription

The following are important pointers to note when using voicemail transcription:

  • When you forward or reply to a voicemail from the voice portal, voicemail isn’t transcribed.

  • When a user composes a voicemail and sends to users from a voice portal, the voicemail isn’t transcribed.

 

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