About Voicemail Transcription
With voicemail transcription, the user receives an email with the voicemail transcription in the body of the email and .WAV file as a voicemail attachment.
Users can also see the transcription in the Webex App. The voice message transcription is available for both individual and group or shared voicemail in this feature.
Note: The new voicemail-to-email feature will be coming from a the email address: msgs@broadcloudpbx.net
Reasons why voicemail transcription is not available
The system does not produce a transcript if the overall quality or accuracy of the transcript is poor. It may happen if the audio quality was bad due to the following constraints.
A voicemail transcription may not be available for the following reasons:
Voicemail transcription is available only for voicemails left in these supported languages:
English, German, Spanish, French
Limitations with voicemail transcription
The following are important pointers to note when using voicemail transcription:
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When you forward or reply to a voicemail from the voice portal, voicemail isn’t transcribed.
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When a user composes a voicemail and sends to users from a voice portal, the voicemail isn’t transcribed.