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The Knowledge Base is a great resource for finding answers to common questions, self-help guides and instructions for common tasks, and frequently requested information.
How to Use the Knowledge Base
1. Access the Knowledge Base by either clicking on the Knowledge Base heading in the main menu along the top of any page inside the Client Portal or by clicking the Find an Answer button on the Client Portal home page.
2. On this page, you will first select whether you are looking for employee-related articles or student-related articles. Inside each of these top-level categories are sub-level article categories that pertain to each type of audience. Each sub-level category is categorized by topics of interest. A short description is also listed.
3. Browse the article listing and click on the desired article title to view its contents.
If you don't immediately find an article, try using the Search box at the top of any page inside the Client Portal. You can also submit a request for an article topic.