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Overview
This guide provides step-by-step instructions on how to add a Recovery Email and/or Mobile Number.
Instructions
1. Navigate to the Self-Service Portal
2. Enter your User ID - which is your TRACKS username
Click Next
3. Check for a DUO Push to your registered device
4. Enter the 3-digit code on your device, then tap the Verify button
5. Once past the DUO authentication, click in the required Recovery Email field and enter a non-Florida Tech email address
Examples of Florida Tech email addresses are @fit.edu and @my.fit.edu.
Note: If an @fit.edu email address is entered, you will receive a warning error message and be instructed to use an email address that does not belong to the @fit.edu domain
6. Optional: Click in the optional Recovery Mobile field and enter your mobile device number
Note: You can enter just the 10-digit mobile device number, or enter a 1 then the 10-digit mobile device number
7. Click the Submit button to save your updates
8. You will be required to enter a 6-digit code to validate the Recovery Email and/or Recovery Mobile:
a. An email will be sent to the non-Florida Tech address that was entered in step 5 with the authentication PIN code. Type this code in the Recovery Email field.
b. An SMS text message will be sent to the mobile number that was entered in step 6 with the authentication PIN code. Type this code in the Recovery Mobile field.
9. Click Validate to complete the process of adding a Recovery Email and/or Mobile Number
