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Instructions
1. Navigate to the Claim TRACKS ID page
2. Click the required ID (90x) field and type in your Student or Employee ID (900#, numbers only), First Name, Last Name, and Authorization Code that should have been received from an Account Claim Email sent to your personal email.
If you did not receive the Account Claim email, contact Technology Support by entering a ticket for assistance.
3. Click Submit
4. Review the Acceptable Use Policy. Check the box and click Next to proceed
5. Next you will need to set up a recovery email and phone number. Once the information is entered, press Next.
Please note that the recovery email should be different from your Florida Tech student/employee email.
6. Once you hit next, a verification PIN will be sent to both the email and phone number you have entered. Once you receive these PIN's, enter them in the corresponding fields, and then click on Validate.
Please note, you are given 30 minutes to receive the PIN's and enter them before you will need to resend different notifications of PIN numbers.
Setting up DUO Two-Factor Authentication
7. The next step will be setting up DUO Two-Factor Authentication. You will need to fill out your phone number, the device type, and set a name for your device in our system.
8. Once you have filled out the correct information, you will need to authenticate that you have provided the correct information, by selecting the confirmation check box and then clicking on Submit.
9. You will be sent two text messages. One to download the Duo Mobile App, and the second, and authentication link that will connect your phone number to your account.
10. Once you download the Duo Mobile App, and click on the authentication link, it will ask you to name the account to Florida Tech.
At this point, your account will be set up and you can now try to log into your account. When you do it should either provide you with an option for a push notification, call or text, or it may automatically send you a push notification to your device. Examples are as follows:
If you have any questions, or run into any issues claiming your account, please reach out to the IT Help Desk at 321-674-7284, option 2.