Update my DUO Mobile

Tags duo device
To update your DUO mobile device please follow these steps  
  1. Click on “Add a new device.”
  2. You may need to confirm that you are requesting a new device. Duo Mobile will send a notification to your smartphone (primary) device. Once you confirm, you will be prompted to the next step.
  3. Choose what type of device you would like to add and click Continue.

2. Enter the Phone Number for Second Device
  1. Choose your country (U.S. is default)
  2. Enter your phone number.
  3. Verify you have entered the correct number by checking the box.
  4. Click Continue.

3: Finish Enrolling
  1. Follow the prompts to finish enrolling your phone.
  2. Your computer screen will then open to the page you tried to log into.


4. How To Set up Your Device Name and Select Notification Method
  1. Click on My Settings and Devices.
  2. You can enter a name for your device here.
  3. You can also select how you would like authentication notifications to be sent by choosing your preference from the drop-down
    menu next to “When I log in:”
  4. Click Save to save your settings.

5. Your smartphone is ready to approve Duo Mobile authentication requests.
  1. Click on Send Me a Push
  2. A “Login Request” notification will be sent to your phone.
  3. Follow the normal process to access notifications on your phone (e.g. tap, swipe left, or swipe right), then tap Approve/Confirm to allow the login.


Article ID: 3287
Thu 2/2/23 2:54 PM
Mon 8/28/23 8:22 AM