Issues regarding Outlook or Office may be solved by reinstalling it on your computer. If directed to do so by Tech Support, please follow the directions listed below.
Please note that an administrator must be logged in for this to be successful if it is a Florida Tech computer, particularly if this change is intended for all users.
Uninstall Office:
1. Have an admin login with their TRACKS username and password
2. Click on Start in the lower left-hand corner of the screen and type in "Control Panel".
3. Once Control Panel is open, select Uninstall a program under the "Programs" Category. If you do not see this, go to the top right of the window and select Category from the "View By" options.
4. Scroll through the list until you find "Microsoft 365 Apps" or "Office". It should have a red box icon. Right click and select Uninstall.
5. This process may take several minutes. Please do not continue to the next step until there is a message confirming that it has been uninstalled.
Reinstall Office:
1. Open a browser window such as Google Chrome or Microsoft Edge, type in office.com, and log in with your email and TRACKS password.
2. Select Install Apps >Microsoft 365 apps in the top right corner of the welcome screen.
3. This should initiate the installation process. Follow all directions prompted until you receive a confirmation that it has been successfully installed. This may take several minutes. Restart your computer if not directed to do so.
4. Success!