How can I update or withdraw my submitted requests/tickets?

If you would like to update a request/ticket with additional information or withdraw a request/ticket, you can do so through the Client Portal.

View and Update Submitted Request/Ticket

1. Either click on the Services heading in the main menu along the top of any page inside the Client Portal, then click on the Ticket Requests in the submenu. You can also click on the My Tickets button on the Client Portal home page.

2. On the Ticket Requests page, you can view all the requests you have submitted.  You can sort them by clicking on the various column headings or you can filter the requests by using the categories found in the boxes above the listing.

3. Click on the Title link to view the details.

4. On the next page, you can view all the details about your request, including Incident ID (Ticket Number), current status, date created/modified, description, and more.  

5. In the Feed section, you can view all the updates or comments added by IT working on the request/ticket.  To add a note, click on the Comment button. 


Withdraw Request/Ticket

1. Follow steps 1-4 above.

2. Once you have the ticket request open, click on the Withdraw Request button.

3. Complete the required fields and add an optional Comment, then click the Withdraw button.



Article ID: 1903
Mon 11/14/22 2:29 PM
Thu 9/21/23 2:06 PM